Jobs in America

Customer Service Representative

Ohio
FULL TIME
2 Year

Full time work can be a good way to gain experience and build your skill set. Is that something you're interested in? Since the employer does not disclose the salary, you may negotiate based on the company's management structure and leadership style. This job is located in Ohio, but it's a remote position that provides the flexibility to work from any location with a stable internet connection. The Customer Service Representative job offer was made available on January 12, 2024, and it will expire on April 11, 2024. You must have at least 24 months of practical experience in the same field to apply for this job.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

This is a remote position. Candidates must reside in Texas or Ohio to be considered for this position.

The responsibilities of this position consist of answering inbound calls/ emails from existing Health Mart Atlas members which can result in providing an answer at that moment, additional research within the internal systems or triaging with other departments regarding PBM contracts or payments. It will also require outbound calls to current customers to follow up on open issues, returning voicemails left for the department and partaking in call campaigns. Representatives are expected to provide timely and accurate responses and call notes to inquiries and efficient resolution to issues. This position requires excellent communication, customer service, time management and follow-up skills.

Schedule

  • Candidates must be available to work an 8-hour shift Monday to Friday between 8:00am and 8:00pm ET.

Minimum Requirements

  • 3+ years of related experience.

Critical Requirements

  • Must live in TX or OH.
  • 2+ years Customer Service call center environment experience required.
  • Pharmacy operation (pharmacy technician) and/or managed care experience/knowledge preferred.
  • Salesforce.com is a plus.
  • Work from home experience.

Job Responsibilities

  • Answering inbound calls and email requests from existing Health Mart Atlas pharmacies regarding Managed Care needs such as adjudication issues, payment research, contract solicitations and reimbursement issues.
  • Outbound calls to follow up onopen issues that required additional research by the representative, another department or the PBM. This could also include returning voicemails or a call campaign.
  • Works with cross-functional teams to ensure value proposition is clearly identified and communicated with members including contract updates, industry news and trends.
  • Once tenured in role, serve as a dedicated representative to assigned chains or buying groups

Career Level – IC – Business Support – B3

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At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$16.70 - $27.83

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

It's important to read this job vacancy carefully. If you have done so, it's time to decide. When it comes to job applications, it's not about speed – it's about accuracy and thoroughness. We are excited to receive applications from individuals who are committed to fulfilling the responsibilities and expectations of this job. Only submit an application if you feel confident that you meet the job requirements and qualifications.