Jobs in America

Service Desk Manager

Ohio
FULL TIME
Associate Degree 5 Year

You have the opportunity to negotiate your salary with the employer based on the company's approach to employee collaboration and team building. One of the prerequisites for this job opening is that you have completed Associate Degree. While this position is currently located in Ohio, the employer is open to considering remote workers from anywhere with the appropriate qualifications. This job opening requires 60 months of work experience in the same field. The job offer for the Service Desk Manager position was made available on February 22, 2024, and it will expire on May 18, 2024. If you're looking for a job that allows you to have more control over your schedule, full time work might be a good option.

PURPOSE OF THIS POSITION

The Service Desk Manager is responsible for overseeing the day-to-day operations of the help desk, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also serve as the team lead and provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution.

JOB DUTIES/RESPONSIBILITIES

Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities

Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc.

Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc.

Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups

Duty 5: Utilizes change management process for all system changes

Duty 6: Communicate to management on status of problems and recommend improvements to systems

Duty 7: Document, maintain, upgrade or replace hardware and software systems

Duty 8: Maintain assets in asset management applications.

Duty 9: Manage pc images, patching, and application rollout processes

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Duty 10: Participate in performing and leading technology build, test, and deployment activities.

Duty 11: Resolve all Tier 1 problems which are defined as those problems resolvable within 10 minute, or in accordance with defined SLA.

Duty 12: Assign and route all Tier 2 and 3 problems to the most appropriate support group or person.

Duty 13: Oversee the day-to-day operations of the service desk including preparing reports for IT leadership.

Duty 14: Work with the leadership team to determineongoing strategy and standardization of equipment.

Duty 15: Act as IT lead on construction projects and include others as needed.

REQUIRED QUALIFICATIONS

  • Associate’s degree in computer science, technical/vocational training or equivalent work experience
  • 5+ years of customer support in a technical field
  • 3 to 5 years of technical support experience
  • Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch
  • The ability to work independently as well as in a team environment
  • Ability to be on call
  • Well-developed communication, organization, and customer relations skills
  • Strong technical skills
  • A positive attitude and a professional appearance
  • Ability to create and maintain operating system images
  • Knowledge of software and operating system deployments utilizing automation, helpful
  • Positive service-oriented interpersonal and communication skills required.
  • A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.

PREFERRED QUALIFICATIONS

  • A+ Certification
  • Microsoft Certified Desktop Support Technician Certification

PHYSICAL DEMANDS

Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50lbs.


Get job alerts by email. Sign up now! Join Our Talent Network! Job Snapshot Employee Type Full-Time Street Address 1900 South Main Street Location Map Date Posted 02/09/2024 Job ID 15748 Shift 1st

If you have scrutinized this job vacancy carefully, it's time to decide whether to apply. Remember, it's not about submitting your application quickly – it's about submitting a quality application. We want to make sure that you are a good fit for this job, so please take the time to carefully evaluate before submitting an application. We welcome applications from individuals who are enthusiastic about this job opportunity and can meet the qualifications.