Jobs in America

Email/Text/Chat Customer Service Representative

North American Learning Institute
Orlando
FULL TIME
High School

Since the salary is not exposed by the employer, you can negotiate based on the company's approach to employee recognition and appreciation. The job vacancy named Email/Text/Chat Customer Service Representative was posted on December 13, 2023, and it will be closed on February 28, 2024. This job is in Orlando, but it's a remote position that provides the flexibility to work from any location that's suitable for you. One of the conditions to apply for this job is that you have passed High School. North American Learning Institute is looking for full time candidates with a strong work ethic.

We're seeking talented and motivated individuals to help us meet the increasing needs of the students and referral partners we serve. As a work from home Customer Service Representative at NALI, you’ll be NALI's front-line team member that’s focused on helping guide our students toward success with direct interaction via text, email, and (sometimes by phone). You are the face of NALI to every student and referral partner who works with you. This role gives you the unique opportunity to have a daily positive impact on our students and clients. Responsibilities: We’re Looking For Someone With These Skills: • A positive, empathetic and professional tone and attitude toward students/clients and team members at all times • Must be available to work nights, weekends and holidays. • Experience in customer service, sales or retention • Effective communication skills that help de-escalate while problem solving • The ability to work with multiple screens and programs open to help resolve student issues Qualifications: To succeed in this role, you should have the following skills and experience: • High School diploma or GED required, college degree or courses a plus • Fluent English language required additional languages a plus • 1-3 plus years of customer service experience preferably email/chat/text experience • Strong work ethic with proven dependability. • Fast-paced work environment • Ability to quickly learn new applications and processes. • Strong verbal and written communication skills with the ability to communicate effectively by email,text (and phone). • Solid computer/internet/keyboarding skills with high speed internet • Ability to accurately type information • Strong analytical and problem-solving skills, including active listening skills and the ability to gather information in a fast-paced environment • Demonstrated passionate customer focus with desire to delight the student/client You are...

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• Empathetic - you listen intently to what affects people and put yourself in their shoes. • Friendly - you are someone who stays genuine when having interaction with others. • Patient - you don't cut people off during a conversation so that you make others feel heard and equally important. • Tech-Savvy - you can quickly pick up how things work and learn new technologies with ease. • Attentive - you pay attention to what's being needed, and proactively get involved. • Live in the Orlando Area to be able to train for 1-2 weeks in person About Company: North American Learning Institute (NALI) is committed to providing our students with the absolute best in distance learning. We offer over 35+ quality courses to help satisfy legal orders and employer workforce compliance requirements both in the US and Canada. We're helping to define the future of online education with effective and engaging tools for our students. As the global pandemic has driven educators to seek out new solutions for better remote learning, NALI continues to experience significant growth. Here at NALI you will find a CAREER and a place that will make you feel like family.

If you have evaluated your own strengths and weaknesses in relation to the requirements of this job posting, now is the time to make a decision. We encourage you to carefully evaluate if this job posting is a good fit for you before applying. We welcome applications from individuals who are enthusiastic about this job opportunity and can meet the qualifications. In the world of job applications, accuracy is king – make sure that your work is error-free. That being said, there are other job vacancies on liquidscapes.info that might offer a better salary or benefits package.