Jobs in America

Customer Service Representative

Reading
FULL TIME
High School

January 16, 2024 marked the release of the job opening for Customer Service Representative, which will expire on April 15, 2024. To be considered for this job vacancy, you must have completed High School. full time work can be a good way to transition back into the workforce after a break. You have the possibility to negotiate your salary with the employer because they do not disclose it until after the job offer is accepted. This job is based in Reading, but you can work remotely from anywhere in the world as long as you have a stable internet connection.

Date: Jan 16, 2024 Location: Remote, Remote, US Requisition ID: 6809 Description:

Job Overview:

  • Our Agents earn $14 per hour
  • Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives
  • Must be able to work an 8 hour shift between these times
  • Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints.

Key Roles and Responsibilities:

  • Call Center environment
  • Handling a high volume of inbound calls for Healthcare Members
  • Maintain awareness of the way performance and actions affect members.
  • Web camera visibility

Key Performance Indicators:

  • Inquiry Accuracy and Completeness
  • Productivity
  • Call Resolution
  • Overall Satisfaction
  • Call Handle Time

Qualification & Experience:

Call Center experience

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Health insurance experience preferred

High School diploma or equivalent is required

Must have a private workstation to perform your work

Must have Internet to include a router with Ethernet jack for connectivity to PC


  • Ability to navigate multiple computer screens
  • Ability to answer Healthcare Member inquiries and type information into the computer system simultaneously
  • Must be reliable and punctual
  • Work effectively in a team environment
  • Work independently without constant supervision
  • Positive professional attitude
  • Detail-oriented
  • Computer literate
  • Strong reading comprehension and writing skills
  • Problem-solving skills.

If you have given this job vacancy a close look, now is the time to make a decision. Don't rush to submit your application - take the time to evaluate if the job aligns with your long-term career goals. If you are excited about the potential of this job opportunity and believe that you can fulfill the expectations, please apply. If you have any concerns or questions about this job posting, please don't hesitate to reach out to us.