Jobs in America

Client Support Executive (Sinhala)

remote
FULL TIMEUSD 47,000 - 61,000 / year

As this is a remote job, you have the freedom to work from any location that provides you with a change of scenery. The selected candidate for this job will be granted a salary of USD 47,000 - 61,000 / year. The Client Support Executive (Sinhala) job vacancy was advertised on January 15, 2024, and it will be inaccessible after April 1, 2024. If you're looking for a job that offers more flexibility and work-life balance, full time work might be a good fit for you.

Job Information

    Job Opening ID

    ZR_1779_JOB

    Industry

    Customer Support

    Remote Job

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This is a remote position.

As a Client Support Executive at Deriv, you and your team will be at the forefront of handling customer inquiries and concerns about our products. Your excellent communication skills and strong Deriv product knowledge will be put to the test as you work closely with other teams to help clients with their queries. This role will challenge you to continually develop your skills and expertise while also making a significant impact on the customer experience. If you are passionate about customer service and have a can-do attitude, don’t hesitate to apply for this opportunity.

Your challenges
  • Resolve customer inquiries via live chat in a timely and professional manner.
  • Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
  • Educate customerson Deriv products and services, communicate complex concepts to a diverse audience clearly, and encourage them via email and live chat to try new products and services.
  • Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
  • Process customer applications and KYC documentation according to relevant regulations and policies.

Requirements

  • Good communication skills and a problem-solving approach
  • Positive, empathetic, and professional attitude
  • Willingness to work in rotating shifts, weekends, and public holidays
  • Fluency in spoken and written English and Sinhala

What’s good to have
  • A university degree in communications, IT, or any other relevant field
  • Experience working with customer service or support
  • Good understanding of financial products


Benefits

  • Exciting work challenges
  • Collaborative and inspiring work environment
  • Career advancement opportunities
  • Competitive hourly-based salary
  • Training sessions and webinars to help you advance your career
  • Creative freedom







#LI-Remote

To make a well-informed decision about the job, read the posting carefully and evaluate your own qualifications. If you have any concerns or questions about this job posting, please don't hesitate to reach out to us. If you are excited about this job opportunity and feel that you are a strong candidate, we encourage you to submit your application. If you want to impress recruiters with your job application, focus on accuracy and completeness. Conversely, if you're looking for a job that requires less experience, there are other job vacancies on liquidscapes.info that might be a better fit.