Jobs in America

Remote Customer Service Call Center Manager - Health Insurance

remote
FULL TIME
3 Year

With this remote job, you can work from any location that offers you the opportunity to learn and develop new skills that can help you in your career. Before making a decision, take a moment to consider whether full time work aligns with your goals. Since the employer does not disclose the salary, you may have room to negotiate. To be considered for this job, you must have a minimum of 36 months of experience in the same field. January 17, 2024 is when the Remote Customer Service Call Center Manager - Health Insurance job vacancy was announced, and it will no longer be open after April 16, 2024.

Job description

Transparent Health Group is a rapidly growing healthcare benefit services company that provides the services and technology necessary to make complex health plans work for its members. We ensure employers and employees have the information they need to make informed decisions about their healthcare benefits. Our goal is to eliminate surprises in our members' healthcare coverage!

The Call Center Manager is responsible for overseeing the day-to-day operations of our call center, ensuring that it runs smoothly and effectively. This role includes supervising a team of call center agents, implementing strategies to improve productivity, and delivering the highest level of customer service to our clients

Position Overview

  • Strong supervisory experience, including a focus on staff development
  • Manage daily operations of the call center: staffing, performance monitoring, quality assurance, data reporting, etc
  • Maintain KPI tables and generate reports for upper management
  • Hire, train, and evaluate call center agents, conduct internal QA activities, and provide regular feedback and coaching
  • Schedule regular 1:1 meetings to set goals, complete performance reviews, and disciplinary actions as needed
  • Implement and review operational protocols and processes to maximize efficiency
  • Ensure customer satisfaction by resolving issues and handling inquiries promptly and professionally
  • Work with CRM to track calls, client interactions, and other relevant information
  • Foster the development of a common vision for performance; provide clear direction and priorities; clarify roles and responsibilities within
  • Communicate with the team to ensure representatives are fully informed of all new information related to products, procedures, customer needs, and company-related changes
  • Handle escalated calls and consult with management staff on complex and unresolved issues
  • Create schedules,approve time off requests, and, review payroll
  • Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Requirements

  • Excellent leadership and team management skills
  • Must possess a high level of organization, reliability, and attention to detail
  • Outstanding track record of attendance
  • Ability to handle stressful situations and make decisions quickly
  • Exceptional interpersonal & communication skills
  • High level of professionalism and customer focus
  • Knowledgeable in performance metrics and KPIs
  • Bachelor's degree in Business, Management, or related field preferred
  • 3-5 years of experience in call center management, medical insurance experience required
  • Abide by all HIPAA requirements
  • Proficient in G-Suite
  • Quiet/private home working environment with reliable high-speed Internet access

Why Work with Us

  • 100% remote, work-from-home position
  • Benefits are available on day 1 of employment which include medical, vision, and dental
  • In-depth training program to guarantee success in your position
  • Fast-growing company
  • Opportunities for advancement
  • Supportive team-based workplace
  • 3 weeks PTO plus 7 paid company holidays
  • Monday-Friday position, no weekends!
  • Our family values mean we are committed to a real living wage, with meaningful benefits

Job Type: Full-time

Salary: $50,000.00 - $70,000.00 per year

Benefits:

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  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • No weekends

Experience:

  • Call Center Management: 3 years (Required)
  • Health Insurance: 3 years (Required)
  • Customer Service Management: 3 years (Required)

Work Location: Remote

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • No weekends

Experience:

  • Call Center Management: 3 years (Required)
  • Health Insurance: 3 years (Required)
  • Customer Service Management: 3 years (Required)

Work Location: Remote

You should have a clear understanding of the job requirements before deciding to apply. If you have any questions or concerns about this job posting, please reach out to us before applying. Don't let the desire to submit your application quickly lead to careless mistakes and inaccuracies. If you are confident in your qualifications and experience, we encourage you to submit your application for this job. Nonetheless, there are other job vacancies on liquidscapes.info that might offer a better work-life balance or flexible schedule.