Jobs in America

Customer Service Representative - Part-Time work from home

1 Year

The employer's lack of disclosure of salary means that you can negotiate based on the company's commitment to employee diversity, equity, and inclusion initiatives. Is full time work something that you're qualified for? The job offer for Customer Service Representative - Part-Time work from home was made available on January 19, 2024, and it will end on April 18, 2024. You can complete this work from any location that offers you the perfect atmosphere to stay focused, thanks to being a remote job. To be eligible for this job, you need to have a minimum of 12 months of experience in the same field.

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?

Do you like interacting with homeowners and helping to create safer homes?

If so, you’re in luck! Mr. Electric is looking for customer service representatives to join our team, so apply today!

Why You Should Join Our Team as a Customer Service Representative

We Invest in You – We offer robust training for our CSRs and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.

We Collaborate with You
– As a CSR, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.

We Share Our Success with You
– We’ve figured out the formula and will show you how to deliver an exceptional customer experience.

Here are Your Responsibilities as a CSR at Mr. Electric

As a Customer Service Representative, you are a key member of our team. You’ll be the first point of contact that customers have with us, and shape the customer’s perception of Mr. Electric from the beginning.

Here are the primary responsibilities for this position:

  • You will answer customer calls and schedule jobs according to the customer’s needs.
  • You will assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize their schedules.
  • You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.

Before you apply for any job online, make sure to remember these important tips to avoid falling victim to fraudulent job postings. Think twice before providing your personal bank account details in response to a job posting. Be mindful of the personal information you share with potential employers. Contact the company to validate the job posting and make sure that it's a real opportunity. To avoid working for a company with a history of financial instability, research its financial statements and credit ratings before applying for any job. If a job posting sounds too good to be true, it probably is. Always be cautious of job postings that request personal information such as your full name, address, and phone number, as this information could be used for identity theft or fraud. If a potential employer wants to conduct an interview solely over text or email, consider it a warning sign and proceed with caution. Legitimate employers won't ask you to pay upfront for anything.

Here’s How We Measure Success

  • Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
  • Top-NotchCustomer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
  • Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.

How to Know If You Are a Good Fit

As a Mr. Electric customer service representative,

  • You focus on the positive and enjoy being around upbeat people.
  • You keep your promises to the customer and the team.
  • You are detail-oriented, both in your work and when communicating with the customers.
  • You are professional by nature, and it shows up in everything you do.
  • You are comfortable with data entry and using technology.
  • You enjoy meeting new people and building new relationships.
  • You welcome feedback and are always looking to sharpen your skills.

Job Requirements

The following are the minimum requirements for the Customer Service Representative position.

  • 1+ years of administrative experience is preferred
  • Strong written and verbal communication skills

Here’s What We Provide For You

  • Software Application and Peripherals – We provide state-of-the-art digital tools for a smooth process while booking calls.
  • Training Program – As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.

Pay and Benefits

The starting pay range for our Customer Service Representatives is $13.00 per hour, depending on your level of experience.

We also offer the following benefits for our Customer Service Representatives:

. 80% Work form home

If you are ready to take the next step in your career as a Customer Service Representative, and want to join a team where you are valued and can excel, APPLY TODAY!

If you have examined this job vacancy closely, now is the time to decide whether to apply. If you are confident in your qualifications and experience, we encourage you to submit your application for this job posting. Pay attention to any specific instructions or requirements listed in the job posting before submitting your application. Please only apply for this job if you are fully committed to fulfilling the responsibilities and expectations. That being said, there are other job vacancies on that might offer a better salary or benefits package.