Jobs in America

Customer Support Specialist

remote
FULL TIMEUSD 20 - 30

If you're interested in pursuing a job that allows you to work on your own terms, full time work might be a good option. The salary you will be offered for this job, if you are successful in your application, is USD 20 - 30. You can execute this work from any location that offers you the chance to work in a field that you are passionate about, thanks to being a remote job. The job offer for the Customer Support Specialist position was made available on December 23, 2023, and it will expire on March 22, 2024.

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

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Responsibilities:


  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technicalissues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities


Requirements and skills


  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with our industry is a plus.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases

It's important to give this job posting a thorough review to make an informed decision. Have you done so? Please only apply for this job if you meet all of the qualifications and requirements. Don't let the pressure to submit your application quickly compromise the quality of your work. We are excited to receive applications from individuals who are enthusiastic about this job opportunity and meet the qualifications and requirements.