Jobs in America

Merchant Onboarding and Support Specialist

remote
FULL TIME
High School

The employer's non-disclosure of salary means that you can negotiate based on the company's leadership development programs and opportunities. The job vacancy named Merchant Onboarding and Support Specialist was announced on January 12, 2024, and it will no longer be accessible after April 11, 2024. Have you considered whether full time work aligns with your desired level of compensation and benefits? You have the flexibility to work from any location that suits your lifestyle, thanks to this job being a remote job. One of the conditions for applying for this job is that you have completed High School.

Remote Opportunity
Ability to work a flexible schedule during the hours of 9am-7pm EST
DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries.

To help us fuel accelerated growth in our Merchant Payment space, we are looking for an experienced Merchant Onboarding.

Position Overview:
The Merchant Onboarder is responsible for setting up new merchant accounts and equipment on various platforms through multiple systems. Merchant Onboarding is also expected to create a positive customer experience throughout the onboarding and deployment process through accuracy, care, and attention to detail.

Responsibilities:

  • Manage portfolio of merchant accounts to increase satisfaction and attrition
  • Make Outbound call campaigns to enhance merchant experience
  • Schedule and complete onboarding/training session with merchants
  • Act as the liaison between customers and internal teams
  • Follow-up with clients on open issues and or past issues
  • Keep excellent records of all interactions with clients in our CRM (Salesforce)
  • Attend and participate in weekly team meetings to help increase customer satisfaction and attrition.
  • Assist with device swaps, new hardware, cancelations, account updates, forms, bank changes, etc.
  • Manage and contribute to Videos/Articles related to merchant services
  • Uphold data integrity of accounts and parameters in multiple systems
  • Assist with escalated user support
  • Input, verify, and edit data during entry process in an efficient and accurate manner
  • Liaise between departments for approval, signoff, and confirmation
  • Monitor work queues and ensure all items are actioned within established service level agreements (SLA)
  • Set up new equipment, both hardware and software
  • Verify and validate compatibility of equipment types across multiple platforms
  • Create file builds and perform test transactionsto confirm account configuration
  • Troubleshoot customer gateway setups and issues
  • Assist with multi-department projects and research related items when needed
Qualifications:
  • Ability to work independently in a remote role
  • Ability to work a flexible schedule during the hours of 9am-7pm EST
  • Experience working in a SaaS (Software as a Service) model
  • College experience preferred, but not required
  • Merchant Services Industry experience highly preferred, but not required
  • Strong interpersonal skills – willing and able to collaborate with others for answers
  • Excellent time management and follow up skills
  • Technically inclined; enjoys learning new systems
  • Excellent verbal and written communication skills
  • Ability to think analytically
  • Able to be honest and keep customer and company information confidential
  • Ability to work independently and with others
  • Strong attention to detail
  • Fast learner, professional, able to remain focused on assigned tasks
Required Skills:
  • Able to work with customers to assess needs, provide information, resolve problems
  • Able to adapt methods in response to new information, changing conditions or unexpected obstacles
  • Maintain internal customer and vendor confidentiality and exercise discretion
  • Customer focused, punctual and display a sense of urgency
  • Detail oriented to ensure accurate work product on a consistent basis
  • Incumbent must have the ability to work in a fast-paced environment, set priorities, work under pressure, and follow through with assigned task
Benefits
  • Benefits (Dental, Medical, Vision, Life, 401k + matching)
  • Open PTO policy
DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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