If you're considering full time work, make sure it aligns with your career goals. Not being exposed to the salary, you can negotiate based on the company's approach to diversity, equity, and inclusion. January 16, 2024 is when the Technical Support Representative (Remote) job opportunity was released, and it will be closed on April 15, 2024. With this remote job, you can work from any location that offers you the chance to work on projects that have a positive impact on society and the world.
The Technical Support Representative II will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software. Additional Responsibilities would include I.T. related Administration Projects to assist Director of I.T. in day-to-day operations.
Identifies, investigates, and resolves users’ problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve their technical issue.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Collaborates with other staff to research and resolve problems.
Arranges service by software or hardware vendors to repair or replace defective products.
Maintains knowledge of technology innovations and trends.
Performs other related duties as assigned.
Respond to Tickets in accordance to SLA guidelines
Record, Track and Document the help desk request problem solving process including actions taken through to a final resolution.
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Ability to work in Active Directory
Create Documentation for Training Purposes
WORKING KNOWLEDGE, SKILLS, AND ABILITIES:
Desired Attributes and Experience:
This position is 100% remote, however, at this time, we are only able to consider candidates that live in the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX, WV
Candidates must be willing to work during the following hours (or equivalent for their time zone): 2 pm EST to 11 pm EST
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Work Location: Remote
Have you taken the time to read this job posting carefully? If so, it's time to make a decision. In the world of job applications, accuracy and completeness are more important than speed. If you believe that you are the right fit for this job, we encourage you to submit your application and demonstrate your skills. We encourage you to carefully review the job requirements and responsibilities before submitting an application. Additionally, if this job vacancy isn't a good fit, liquidscapes.info has many other job vacancies to consider.