Jobs in America

Trainer & Customer Support Rep - Tier 1

remote
FULL TIME
1 Year

March 3, 2024 is when the Trainer & Customer Support Rep - Tier 1 job vacancy was announced, and it will no longer be open after June 1, 2024. full time work offers a different kind of work experience - is that something you're looking for? You have the flexibility to work from any location that offers you the opportunity to develop your skills and expertise, thanks to this job being a remote job. This job also requires that you have gained 12 months of experience in the same field. You have the chance to negotiate your salary with the employer based on the company's approach to employee job flexibility and remote work options.

Total Dealer Solutions is seeking a dedicated and solution-oriented Software Trainer & Customer Support Representative.

**This position is training and support for custom software. Throughout onboarding, learning progression and core values adherence will be evaluated at 30/60/90 day intervals following the Entrepreneurial Operating System (EOS).**

The person in this role is primarily responsible for training new and existing clients how to use our automotive parts inventory to GL reconciliation software, PartsRec.

  • Must have excellent communication skills, time management and organizational skills, work ethic, attention to detail, ability to adapt and learn quickly, technical skills, and a strong desire to help people.
  • Previous software or tech support experience required. Automotive parts experience and/or accounting experience is a plus.

Job Responsibilities:

  • Client Trainings - train clients how to use PartsRec software
  • Help Tickets - solve help tickets via multiple communication channels
  • Client Onboardings - complete new client installs

Job Requirements:

  • Experience in software/technical customer support
  • Experience working remotely
  • Experience in automotive parts inventory, parts to GL reconciliation, and/or accounting
  • Ability to utilize GoToMeeting to conduct client training sessions
  • Ability to utilize Zendesk ticket system to document and manage customer support requests
  • Technical skill set including a demonstrated understanding of software technologies and web functionality
  • Active listener who seeks to understand root cause of issues
  • Excellent communication, in verbal and written formats
  • Motivated quick study with a problem-solving attitude
  • Self-disciplined and organized
  • Persistent work ethic with a positive and respectful team player mentality
  • Desire to grow and pitch in where needed

Who we are:

Founded in 2003, Total Dealer Solutions provides software and service offerings to Automotive Dealers to help manage, count, and reconcile their parts inventory. Our core focus isintegrating people, process, and technology to solve common dealer parts problems.

At Total Dealer Solutions we hold the bar high in everything we do. We take personal accountability, always show up, and meet our commitments through hard work and dedication. We never say, “that’s not my job” and strive for innovation and to be a part of the solution not the problem. We embrace challenges and know mistakes are ok if we learn from them and believe nothing is impossible. We don’t coast and pitch in where needed to maximize efficiency and drive results. We treat others the way we want to be treated, encourage debate, seek feedback, and believe open and honest communication is the best path to our success.

We are working to build a team that is representative of these core values. If this sounds like you, come join us!

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Additional Details:

  • Full Time: Monday through Friday 8am – 5pm Mountain time zone (10am-7pm ET, 9am-6pm CT)
  • Opportunity for growth and advancement (Tier 1 salary range $40-$50K, Tier 2 salary range $55-$70K, we typically promote from within)
  • 15 days paid vacation
  • This is a remote position, must have access to a computer, reliable internet connection, available Hotspot and a private/quiet space or home office.
  • We use Slack, GoToMeeting, Zendesk, Jive, Azure DevOps, Trello, SQL management studio, Calendly, and Microsoft Office – experience with these technologies is a plus.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • Monday to Friday

Application Question(s):

  • What is PartsRec?

Experience:

  • Automotive Parts: 1 year (Preferred)
  • Software Training: 1 year (Required)
  • Help Desk: 1 year (Required)
  • Training & development: 1 year (Required)
  • Accounting: 1 year (Preferred)
  • Inventory management: 1 year (Preferred)

Work Location: Remote

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