Jobs in America

Trust and Safety Associate

remote
FULL TIME
High School

Full time work offers different benefits and drawbacks - is it something you're interested in? The job listing for the Trust and Safety Associate position was made available on March 2, 2024, and it will no longer be open after May 31, 2024. With this remote job, you can work from anywhere that allows you to balance your work and personal life. Not being exposed to the salary, you can negotiate it with the employer based on your performance during the probation period. It is a requirement for this job that you have passed High School.

Job Title: Trust and Safety Associate

Job Overview:

As a Trust and Safety Agent, you will be an integral part of our team dedicated to maintaining a safe and respectful online environment for our users. Your role involves monitoring user-generated content, applications, interactions, and reported issues to enforce our platform's guidelines and policies. You will play a vital role in ensuring user satisfaction and safety.

Responsibilities:

  • Review and moderate user-generated content and reported content for compliance with our platform's guidelines, policies and Terms of Service.
  • Be comfortable reviewing media that is consistent with adult entertainment.
  • Address and resolve user-reported issues such as harassment, illegal content, and other violations in a timely and empathetic manner.
  • Take appropriate actions based on content moderation guidelines, including escalating severe cases.
  • Collaborate with cross-functional teams to improve moderation procedures and policies based on emerging trends and challenges.
  • Provide clear and courteous responses to user inquiries regarding content moderation decisions processes.
  • Maintain accurate records of moderation actions and user interactions using internal tools and systems.
  • Contribute to the development of the department by providing feedback and suggestions to training and guidelines.
  • Assist in testing and implementing new moderation tools and technologies.
  • Participatein team meetings, training sessions, and workshops to enhance moderation skills and knowledge.

Qualifications:

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  • Empathy and emotional resilience to handle sensitive and potentially distressing content.
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Strong familiarity with online platforms, social media, and digital communication.
  • Excellent written and verbal communication skills.
  • Ability to work independently while adhering to established guidelines and procedures.
  • Strong analytical skills to assess content objectively and make appropriate decisions.
  • Prior experience in customer support, content moderation, or community management is advantageous.
  • Applicants must be proficient in English both written and spoken.
  • Knowledge of moderation tools and technologies is a plus.

Traits and Skills:

  • Integrity and a strong commitment to upholding ethical standards.
  • Attention to detail and the ability to identify subtle violations.
  • Excellent decision-making skills while maintaining fairness and consistency.
  • Adaptability to evolving guidelines and platform policies.
  • Effective time management to meet response-time targets.
  • Collaborative attitude with excellent interpersonal skills.

Benefits:

  • Competitive Salary
  • 100% Remote
  • Health, dental, and vision insurance coverage for you and your family.
  • Flexible Time Off (FTO) and paid holidays
  • Mental Health Support and Counseling

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The job posting is your first step in deciding if this job is right for you. Don't be afraid to take a few days to evaluate the job posting before submitting your application. If you are confident that you meet all of the qualifications and requirements, please submit your application. It is important to us that applicants have a clear understanding of the job expectations before applying.