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Customer Service Representative - NM Vital Records (Temp Job)

Posted: December 12, 2023 Expired: November 27, 2023
ATA Services
Santa Fe
High School 1 Year
ATA Services is seeking to hire an experienced Customer Service Rep to work on a temporary assignment in Santa Fe, NM. This is a temporary job with the NM Department of Health (Vital Records)
  • Title: Customer Service Representative
  • Pay Rate: $24.00
  • Start Date: ASAP
  • End Date: May 2023
  • Schedule: Monday - Friday; 8am - 5pm (40 hours per week)
  • Office Location: Santa Fe, NM
  • Benefits: See below***
  • Assist with incoming calls for customers with general questions regarding birth and death orders or amendments to orders.
  • Assist with front lobby operations with customer questions, concerns, and issuance of birth and death certificates.
  • Assist with customer questions regarding obtaining birth and death certificates or the status of orders.
  • Assist funeral homes with orders for death certificates, and the status of orders placed.
  • Follow-up with funeral homes and medical certifiers with pending death certificates or certificates with incomplete or unclear information.
  • Follow-up with funeral homes and medical certifiers on amending certificates if errors are identified.
  • High School Diploma or GED
  • 3 years of office support experience
  • Must be able to pass a drug test and background check.
  • Modern office practices, procedures, technology, and computer equipment and applications.
  • Record keeping and filing systems and methods.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
  • Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
  • Perform office support work accurately.
  • Respond to and effectively prioritize multiple phone calls and other requests for service.
  • Maintain accurate databases, files, and records.
  • Understand and follow oral and written instructions.
  • Organize your own work, set priorities, and meet critical time deadlines.
***Benefits offered with this position include:
  • 3 tiers of Anthem Blue Cross Blue Shield PPO
  • Delta Dental
  • Vision Service Plan
  • AFLAC Supplemental Insurance
  • Sick Leave
  • Matched 401k after 1 year of service
ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Compensation details: 24 Hourly Wage

This job was expired