September 15, 2023 is when the Call Center Representative Lakeside job opportunity was released, and it will be closed on December 14, 2023. The salary for this job, provided that you are the successful candidate, is USD 10 - 20. One of the prerequisites for this job opening is that you have completed High School. Although the vacancy is based in Sterling Heights, it may be possible for interested candidates from anywhere to apply if they meet the necessary qualifications. Michigan Institute of Urology PC currently has full time job openings available. This job necessitates that you have work experience in the same field for a minimum of 12 months.
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Sterling Heights, MIDescription
Sterling Heights, MI
GENERAL SUMMARY: This is a Centralized Call Center Representative representing all offices.
Under direct supervision, is responsible for responding to various telephone contacts including incoming calls on patient and private telephone lines. Schedules office visits, office procedures and diagnostic testing utilizing the Practice Management program. Directs patient calls and records messages for physicians, nurse practitioners and medical assistants.
PHYSICAL AND MENTAL EFFORTS:
Prolonged sitting and viewing of computer screen. Deals with stressors associated with maintaining high volume of telephone calls and urgent/emergent situations.
ENVIRONMENTAL AND WORKING CONDITIONS:
Fast paced work environment based on elective and urgent situations requiring immediate action. Ability to accommodate changes in daily and weekly schedule.
TYPICAL DUTIES AND RESPONSIBILITIES:
Responsible for responding to various telephone contacts including incoming calls on patient and physician telephone lines.
Secures demographicinformation on new patients and generates EHR record via data entry on Practice Management program.
Obtains email address for patients for the patient portal.
Schedules new patient appointments, general office visits, office procedures and diagnostic testing appointments.
Responsible in forwarding messages to the physicians/NP’s and appropriate staff.
Forwards messages to the Medical Assistants for triage.
Directs patient calls and records messages for physicians, nurse practitioners and medical assistants.
Maintains confidentiality of patient records.
Maintains accountability for identifying self-deficits and for updating knowledge and skills required to perform responsibilities.
Demonstrates a commitment to the vision, mission and goals of the Michigan Institute of Urology through application of Continuous Quality Improvement
EDUCATION: High school graduate or GED.
EXPERIENCE: Minimum of 1 year experience answering multi-line phone System preferred.
SKILLS: General clerical skills including basic computer knowledge and the ability to type 50wpm. Good communication and interpersonal skills. Ability to multitask. Demonstrates self-motivation and organizational abilities. Emphasis on customer service.
If you have carefully analyzed this job vacancy, now is the time to make a decision whether to apply. If you believe that you are the right fit for this job, we encourage you to submit your application and showcase your skills. Please only apply for this job if you are confident that you meet all of the qualifications and requirements. While it's important to submit your application in a timely manner, it's equally important to ensure that it's accurate and error-free.