Call Center Representative Lakeside

Job Type

Full-time

If you plan to apply for jobs online, it's essential to keep in mind some crucial elements to avoid scams and fraud. To verify that the job posting is authentic and the position is available, it's best to contact the company directly. Legitimate employers will typically use more formal methods for scheduling and conducting job interviews. Be wary of job postings that require you to pay for training or certification upfront, as these are often signs of a fraudulent job opportunity. Job postings that require you to use your personal bank account are often scams, so be careful. Check your credit report regularly to ensure that your personal information has not been compromised through a job site or employment scam. Researching the company before applying for any job is essential to ensure that it's a reputable and credible organization. Make sure you're on the genuine liquidscapes.info website to avoid any harm. Don't be afraid to do some research and look into the company or employer before applying for a job posting. A reputable employer will never require you to pay for a job opportunity.

Sterling Heights, MI

Call Center
Sterling Heights, MI
Description
GENERAL SUMMARY: This is a Centralized Call Center Representative representing all offices.
Under direct supervision, is responsible for responding to various telephone contacts including incoming calls on patient and private telephone lines. Schedules office visits, office procedures and diagnostic testing utilizing the Practice Management program. Directs patient calls and records messages for physicians, nurse practitioners and medical assistants.
PHYSICAL AND MENTAL EFFORTS:
Prolonged sitting and viewing of computer screen. Deals with stressors associated with maintaining high volume of telephone calls and urgent/emergent situations.
ENVIRONMENTAL AND WORKING CONDITIONS:
Fast paced work environment based on elective and urgent situations requiring immediate action. Ability to accommodate changes in daily and weekly schedule.
TYPICAL DUTIES AND RESPONSIBILITIES:
Responsible for responding to various telephone contacts including incoming calls on patient and physician telephone lines.
Secures demographicinformation on new patients and generates EHR record via data entry on Practice Management program.
Obtains email address for patients for the patient portal.
Schedules new patient appointments, general office visits, office procedures and diagnostic testing appointments.
Responsible in forwarding messages to the physicians/NP’s and appropriate staff.
Forwards messages to the Medical Assistants for triage.
Directs patient calls and records messages for physicians, nurse practitioners and medical assistants.
Maintains confidentiality of patient records.
Maintains accountability for identifying self-deficits and for updating knowledge and skills required to perform responsibilities.
Demonstrates a commitment to the vision, mission and goals of the Michigan Institute of Urology through application of Continuous Quality Improvement
Requirements
Requirements
EDUCATION: High school graduate or GED.
EXPERIENCE: Minimum of 1 year experience answering multi-line phone System preferred.
LICENSURE: NA
CERTIFICATION: NA
SKILLS: General clerical skills including basic computer knowledge and the ability to type 50wpm. Good communication and interpersonal skills. Ability to multitask. Demonstrates self-motivation and organizational abilities. Emphasis on customer service.