Temporary Gameday Ticket Representative

Job # 040113
Department Code 30003-1071
Department Dome Operations
Job Title Temporary Gameday Ticket Representative
Location Syracuse, NY
Pay Range $16.00 per hour
Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level 00
FLSA Status Non-exempt
Hours This is a seasonal part-time temporary position.

Work schedules are based on event activity and could vary from 0 – 20 hours per week.

Hours may vary based on operational needs.
Must work at least four (4) shifts per month
Job Type Temporary
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description The Dome Ticket Office is seeking applicants for Gameday ticket representatives sellers who have interest and/or knowledge of our events with the ability to represent the Dome in a positive manner. Applicants must be reliable and available to work shifts prior to a major holiday as well as (on some occasions) on major holidays, evenings, weekends, enjoy working with the public and have reliable availability.
Qualifications

• High School degree

• Previous retail/customer service experience

• Previous cash handling experience preferred

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• Strong interpersonal and communication skills

Job Specific Qualifications

• Must maintain a neat, clean, and well-groomed appearance wearing the required issued uniform

• Must show commitment and willingness to provide excellent customer service

• Must have an understanding of mobile ticketing, the Cuse Athletics mobile App, and the Ticketmaster mobile app.

• Able to multitask and work in a fast pace environment

• Able to work with others as well as independently

Responsibilities

• Gameday Ticket Representatives will use a computerized ticketing system for walk-up ticket sales on event day, accurately handle cash and credit card charges, provide a high level of customer service and tactfully resolve ticketing difficulties with season ticket holders, students, faculty/staff and the general public. Gameday Ticket Representatives will also be responsible for assisting guests with accessing, transferring, and accepting tickets via mobile ticketing prior to entering the Dome.

• Work irregular shifts hours, weekends, student holiday break periods (November & December), occasional holidays, and evenings will be required

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The essential functions of this position are performed inside and outside the various locations of the Dome and the outdoor Lampe Athletic Complex at Manley Field House. The noise level in the work environments can range from minimal toloud during events, depending on the incumbents location.

• *Shuttle service available for employees

Physical Requirements

• While performing the essential functions of the job, the employee must be able to sit and/or stand for long periods of time.

• Physical activities include, but are not limited to bending, stooping, lifting, walking and/or reaching on a frequent basis.

Tools/Equipment

• PPE will be provided and required to wear.

• The specifics will be based on job duties.

Application Instructions In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
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