Jobs in America

Remote Email Chat Representative and Call Centre Support

Njtech, Inc.
Tampa
FULL TIMEUSD 30 - 40

December 12, 2023 marked the start of the job listing for the Remote Email Chat Representative and Call Centre Support position, which will expire on March 7, 2024. Despite the job being based in Tampa, it is a remote job that allows you to work from anywhere you prefer. USD 30 - 40 is the salary that you will be paid for this job if your application is successful. Before you submit your application for a job with Njtech, Inc., make sure to consider the job type, which may be full time, to determine if it's the right fit.

NJTECH is a global managed IT service, IT consulting, and business solutions partner.

Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their
objectives in the highest level; ultimately creating sustainable value to customers and shareholders. Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you’re looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology.

Tasks

We are looking for a Remote Email Chat Representative and Call Centre Support to join our team. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction.

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Responsibilities
  • Identify and assess clients' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage clients
Requirements
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance
Njtech, Inc.

NJTECH is a global managed IT service, IT consulting, and business solutions partner.

Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders.

Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you’re looking for. At NJTECH
we analyze each and every aspect of our Clients need to improve it by leveraging technology.

Have you taken into account any potential conflicts of interest or ethical considerations associated with this job opportunity? If so, it's time to make a decision. We value your time and effort, so please only apply if you are genuinely interested in this job. It's better to take a little extra time to ensure that your application is accurate and complete than to rush and submit a subpar one. We encourage individuals who have thoroughly reviewed this job posting and feel that they can meet the expectations to apply. Alternatively, you may be interested in other job vacancies on liquidscapes.info that align with your career goals.