Jobs in America

Customer Operations Specialist

High School 1 Year

Have you considered whether full time work is a good fit for your current financial needs and goals? This job is in United, but it's a remote position that provides the freedom to work from any location in the world. This job also requires that you have work experience in the same field for a minimum of 12 months. You can negotiate your salary with the employer based on the company's approach to community outreach and social responsibility. The job opportunity for Customer Operations Specialist was posted on March 13, 2024, and it will come to an end on June 11, 2024. To apply for this job vacancy, it is essential to have completed High School.


The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

  • Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
  • Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
  • Bee the teammate you want to work with - We work as a team, help each other and encourage each other
  • Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
  • Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As a Customer Operations Specialist, you will provide ongoing maintenance and service support and monitor product utilization and churn. You may also be responsible for customer engagement associate responsibilities dependent upon product/portfolio size and scope.

Supervisory Responsibilities:

  • None


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  • Inbound/Outbound phone calls
  • Providing Education
  • Customer Service Escalation Management
  • Ongoing Account Maintenance
  • Caseload Management

Required Skills/Abilities:

  • Ability tothrive in a fast paced environment
  • Ability to navigate multiple platforms
  • Comfort and adaptability when working with technology and learning new programs and computer systems
  • Strong passion for helping others and problem-solving

Education and Experience:

  • Minimum of 1 year of relevant experience in a call center/customer service or similar role
  • High school diploma or equivalent
  • Experience in the healthcare industry is a plus!

Physical Requirements:

  • Ability to remain in a stationary position for the duration of workday
  • Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
  • The ability to observe details at close range (typically on a computer screen)
  • This position offers the flexibility of remote work within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit to view all current job openings.

The job posting provides important details about the company culture and work environment - use this information to evaluate if it's a good fit for you. The recruiter is looking for candidates who are the right fit for the job - take the time to ensure your application accurately reflects your skills and experience. If you have any doubts about your qualifications, please take the time to evaluate if this job is the right fit for you. If you are confident in your qualifications and experience, we welcome you to submit your application for this job posting.