Jobs in America

Help Desk Agent

FULL TIMEUSD 42,000 - 55,000 / year

This job is in United, but you can do it from anywhere since it is remote work. If you're looking for a job that offers more autonomy and control over your work, full time work might be a good choice. The salary for this job is USD 42,000 - 55,000 / year for the candidate who is chosen for the position. The job vacancy for Help Desk Agent was advertised on January 4, 2024, and it will be unavailable after April 3, 2024.

Help Desk Agent (Various Hours)

Founded in 2004, Federated Service Solutions (FSS) is passionate about helping businesses do business better. Our focus is end-to-end technology equipment and infrastructure solutions for large retailers throughout the United States and beyond. Our services include, but are not limited to, infrastructure cabling, skilled engineering services, equipment setup, activation, testing and tear outs. Basically, we are responsible for any of the technology in a building that doesn’t zap you. This includes devices such as computers, cash registers, phones, CCTV, kiosks, digital signage, and all the network that connects and supports it.

The Help Desk Agent will support our customers and technicians in the field. If you have a passion for making things work in a fast-paced environment, this may be the job for you. You will be supporting a wide variety of tasks involved with network infrastructure. Working closely with project managers and resource deployment, no day will ever be the same. Our Help Desk Agents have experience with some or all of the following: Networking equipment, tracking calls and emails, logging issues and providing updates to the project team, writing technical documentation, creating manuals, wireless network design, CAD, check-in & check out.

Various responsibilities depending on level of agent experience:

  • Technician Check-in & Check-out
  • Answering Calls and escalating where necessary
  • Deliverable Review
  • Database Updates
  • Live Check-out
  • Technician and Customer Support
  • Manual Creation
  • Network Design
  • Heat Map Certifications
  • Advanced Configuration

Who we are lookingfor:

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  • High School Diploma
  • BA in Computer Science, preferred but not necessary.
  • Certifications preferred (A+, Network +, BICSI.)
  • 2 plus years of HD experience preferred or previous technician experience in the field.
  • Someone with a basic understanding of networking.
  • Someone with basic knowledge of computers and cabling.
  • Someone who is a self-starter and loves to learn new things.
  • Someone who is well spoken and friendly.
  • Someone who pays close attention to detail.
  • Someone who has availability to work at night or on a weekend if called upon.

Our Benefits:

  • Paid Time Off
  • Remote or Hybrid Positions
  • Heavily focused on culture and employee engagement which includes a work life balance
  • Competitive Compensation
  • Medical/Dental/Vision plans starting the first of the month following hire date
  • 401(k) + Company Match
  • Profit Sharing
  • Flexible Schedule
  • Flex spending account
  • Life and disability insurances
  • Employee Discounts
  • Employee referral bonuses

At Federated we value each person and the talent they bring to the team. We also encourage work/life balance because it's all about quality of life both personally and professionally. Listen to what some of our team members say about working here:

“The culture throughout this company is that we are people and people matter.”

"I love working here because I have complete ownership of my role. I can be creative to get results and I know my team is always as happy to help me as I am to help them."

To avoid any confusion or misunderstandings, read the job posting carefully before applying. If you have any reservations about this job posting, please take the time to evaluate them before submitting an application. We encourage individuals who have carefully reviewed their qualifications and experience to apply for this job posting. Don't let the pressure to submit your application quickly lead to sloppy work – take the time to ensure that your application is well-crafted and thorough. Likewise, there are other job vacancies on that might offer a better fit for your career goals.