Jobs in America

Insurance Specialist II - Remote Opportunity

High School 1 Year

It is a mandatory requirement for this job opening that you have passed High School. December 19, 2023 marked the opening of the Insurance Specialist II - Remote Opportunity job opportunity, which will end on March 18, 2024. If you're interested in gaining experience in a particular field, full time work might be a good way to do so. This job is in United, but it's a remote position that can be done from anywhere. To be considered for this job, you must have at least 12 months of experience in the same field. Negotiating salary with the employer is possible since they do not reveal it.

About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at




  • High speed internet access (Minimum 10 MBPS upload speed and 100 MBPS download speed)
  • You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi, satellite or a hot spot.

Xtend Healthcare is looking for an Insurance Specialist II who will be responsible for review and resolution of outstanding insurance balances on hospital or physician patient accounts. The Insurance Specialist will be required to have flexibility to learning and comprehending complex hospital systems and keen analytical skills to evaluate appropriate next steps to bring aged account receivables to resolution. The Insurance Specialist will be responsible to ensure cash recovery goals are met and assigned hospital receivables are appropriately addressed according to company, client and federal guidelines.


1. Effectively manages assigned insurance receivables to achieve business line expectations.

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  • Meets productivity standards as outlined by business line.
  • Achieves a minimum of 85% work quality scoring and accuracy on all accounts worked.
  • Completes timely follow-up on assigned accounts to ensure no cash loss.
  • Meets monthly cash expectations as set out for assigned client receivables.
  • Ensures insurance accounts are resolved within 90 days of placement.
  • Demonstrates the ability to prioritize work with some oversight to meet outlined goals.

2. Perform account research and route accounts through appropriate client workflows.

  • Ability to understand, navigate and perform research of account within client host systems.
  • Exceptional understanding of patient accounting systemsallowing for ease of transition and learning of new systems as needed by business line.
  • Clearly documents actions taken and next steps for account resolution in patient accounting system
  • Excellent working knowledge of Prism system and displays clear understanding of claim updates, request workflow, and action step entry into the system.
  • Appropriately makes request for documentation based on account needs and compliance guidelines.
  • Ability to navigate billing system to perform basic claim billing functions.
  • Clearly prepares appeals for payment to insurance company when appropriate.
  • Ensure strong communication skills to convey intricate account information.

3. Ensure all accounts are worked within client standards and Federal Regulations.

  • Maintain high quality account handling per client standards.
  • Work within federal, state regulations, department/division & all Compliance Policies.
  • Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.

4. Maintain continuing education, training in industry career development.

  • Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
  • Attend training sessions as directed by management.
  • Integrate information obtained through training sessions and policy changes immediately into daily routine.


  • High school diploma (additional equivalent experience above the required minimum may substitute for the required level of education)
  • 1 year of accounts receivables (follow-up/billing) healthcare experience (additional equivalent healthcare education above the required minimum may substitute for the required level of experience)
  • Excellent oral and written communication skills
  • Basic computer skills
  • Familiar with widely used patient accounting software


  • Previous Behavioral Health experience is a plus
  • Organization, planning and prioritizing
  • Communication skills
  • Data management
  • Attention to detail and accuracy
  • Problem-solving
  • Adaptability and flexibility
  • Possess excellent reading and writing skills
  • Strong Computer skills

If you have thoroughly reviewed this job vacancy, it's time to make a decision whether to apply. If you have any doubts about your qualifications, please take the time to evaluate if this job is the right fit for you. We welcome applications from individuals who are enthusiastic about this job opportunity and meet the requirements. Don't let the pressure to submit your application quickly cause you to overlook important details – accuracy is the priority. Nevertheless, if you're looking for other job opportunities, offers various other vacancies you might want to explore.