Jobs in America

Insurance Specialist I - Remote Opportunity!

High School 6 Month

The job opportunity for the Insurance Specialist I - Remote Opportunity! role was posted on January 17, 2024, and it will no longer be open after April 3, 2024. This job requires that you have at least 6 months of relevant work experience in the same field. If you're looking for a job that offers more flexibility, full time work might be a good fit for you. One of the qualifications required for this job vacancy is the completion of High School. This job is based in United, but it's a remote position that allows you to work from any location as long as you can meet your objectives. Not being exposed by the employer, you may negotiate the salary.

About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at




  • High speed internet access (Minimum 10 MBPS upload speed and 100 MBPS download speed)
  • You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi, satellite or a hot spot.

Xtend Healthcare is looking for Insurance Specialists. The Insurance Specialist is responsible for review and resolution of outstanding insurance balances on hospital or physician patient accounts. They will be required to have flexibility to learning and comprehending complex hospital systems and keen analytical skills to evaluate appropriate next steps to bring aged account receivables to resolution. Also, they will ensure cash recovery goals are met and assigned hospital receivables are appropriately addressed according to company, client and federal guidelines.


1. Responsible for general office duties including but not limited to; filing, scanning, printing, data entry in support of all of all other insurance specialists.

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  • Achieve assigned goals (resolutions, account review quality, productivity standards – specified by line of business).
  • Working knowledge of hospital systems, internal systems, and Microsoft Office.
  • Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short time frame.
  • Ability to understand directive given orally and written.
  • Ability to prioritize job responsibilities and manage time for timely completion of assignments.
  • Accurately perform tasks with a high level of attention to detail.
  • Proficiency with company telephone system while placing outbound calls and accepting inbound calls.

2. Perform account research and route accounts through appropriate client workflows.

  • Completes timely follow-up on assigned accounts.
  • Perform account research and document findings in detailed manner.
  • Prepares and makes appropriate requests for adjustment, billing, or appropriate review according to workflow or job aid directive.
  • Communicate effectively with insurance companies for payment.
  • Understanding of next steps needed to reach resolution of insurance balance.
  • Ensure strong communication skills to convey intricate account information.

3. Ensure all accounts are worked within client standards and Federal Regulations.

  • Maintain high quality account handling per client standards.
  • Work within federal, state regulations, department/division & all Compliance Policies
  • Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.

4. Maintain continuing education, training in industry career development.

  • Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
  • Attend training sessions as directed by management.
  • Integrate information obtained through training sessions and policy changes immediately into daily routine.


  • High school diploma (additional equivalent experience above the required minimum may substitute for the required level of education)
  • 6 months of experience in a related field (additional equivalent education above the required minimum may substitute for the required level of experience)
  • Excellent oral and written communication skills
  • Ability to accurately type 38 words per minute plus
  • Flexibility with handling job responsibilities and requests
  • Familiar with widely used patient accounting software


  • Organization, planning and prioritizing
  • Communication skills
  • Data management
  • Attention to detail and accuracy
  • Problem-solving
  • Adaptability and flexibility
  • Possess excellent reading and writing skills
  • Strong Computer skills
  • Ability to communicate successfully with patients, hospital or Xtend Employees
  • Is able to work individually and as part of a team
  • Possess ability to concentrate for long periods of time
  • Proficient in numeracy skills
  • Pays close attention to detail
  • Must possess excellent grammar and spelling skills
  • Proficient in knowledge and use of email and internet
  • Possess above average knowledge of administrative procedures

If you have read this job vacancy carefully, now is the time to make a decision whether to apply. We encourage individuals who have carefully evaluated their qualifications and experience to apply for this job posting. We want all applicants to have a clear understanding of the job expectations and responsibilities before applying. Don't rush to submit your application - take the time to evaluate if the job aligns with your long-term career goals. Alternatively, you might want to explore other job vacancies on that match your career goals and aspirations.