Jobs in America

Customer Support Specialist

Wilson
FULL TIME
High School

Prospective candidates who are interested in this position are encouraged to apply, regardless of their current location. Have you thought about whether full time work aligns with your values and work ethic? Not knowing the salary, you can negotiate based on the company's social media presence and online reputation. A minimum requirement for this job vacancy is having passed High School. March 16, 2024 is when the Customer Support Specialist job opening was made available, and it will close on June 14, 2024.

Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assisting with inquiries about shipments, returns and online resources.

Essential Job Functions:

  • Ability to communicate clearly and professionally via chat, phone and email.

  • Maintain and update customer records during interactions, transactions, and communications.

  • Process transactions for materials and subscription offerings.

  • Ensure accurate, timely responses and follow-up with customer inquiries.

  • Work closely with other internal teams to ensure seamless transitions throughout the customer journey.

  • Continue and maintain working knowledge of all company products, services, and online platforms.

  • Provide precise details of each product line and corresponding materials including catalogue descriptions and pricing.

  • Process cancellations and transfers for professional learning options offered.

  • Provide authorization and documentation for customer returns and shipments.

  • Participate in departmental projects with focus on development of procedures and streamlined functions to improve customer experience.

  • Understand and display WLT’s values.

  • Other duties as assigned.

Skills

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  • Excellent communication and interpersonal skills.

  • Maintain a positive, empathetic, and professionalattitude.

  • High degree of comfort with Desktop Computer functions.

  • Familiar with CRM systems and practices, NetSuite experience a plus.

  • SalesForce Service Cloud experience a plus.

  • Basic Internet navigation skills.

  • Ability to work independently, collaboratively and productively in both an office and a non-office environment.

Education:

  • High School Diploma or G.E.D.

Experience:

  • At least one year of customer service experience in a professional office environment preferred.

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:

  • Medical, dental, vision, and Life & Disability Insurance
  • 401k plan with partial employer match
  • Paid Time Off
  • Paid holidays
  • Tuition reimbursement
  • “O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks.

Anticipated Salary Range: $40,000 - $56,000.

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V

Deciding whether to apply for this job requires careful consideration of the job posting. Don't let the pressure to submit your application quickly compromise the quality of your work. We encourage individuals who have carefully reviewed this job posting and feel that they meet the qualifications to apply. We encourage you to carefully review the job posting and requirements before submitting an application. Similarly, liquidscapes.info has many other job vacancies that match the requirements of this job vacancy.