Merchant Onboarding Experience Manager

GoTo Group is hiring for full time positions with opportunities for remote work.The job opportunity named Merchant Onboarding Experience Manager was advertised on April 19, 2025, and it will be inaccessible after July 19, 2025.The company has a job available in Jakarta, but is open to considering candidates from other areas or remote workers. To qualify for this job, you must have at least 48 months of work experience in the same field.You can negotiate your salary with the employer as they do not disclose the salary.

Deskripsi Lowongan

What you will do:

• Create a delightful experience for merchants when onboarding their restaurant or their new outlet through the merchant app (GoBiz) and when dealing with Gojek to resolve their onboarding issues; surpassing merchants’ experiences when doing the same in competitors’ platforms
• Ensure that the requirement to get merchants to be onboarded to GoFood are as simple as possible while complying with any relevant government and legal regulations
• Ensure that the process to get onboarded in the app is easily understood and easy to get through, making merchants’ restaurants to show in GoFood as soon as possible
• Do in-depth analysis to fix issues and build/improve process & product required to improve merchants’ satisfaction to the onboarding process; improve merchants’ conversion rate to be onboarded and improve overall merchant onboarding time
• Support Merchant Onboarding Experience Sr. Manager in managing feature/product implementation and rollouts
• Create and present analysis to product & marketing team on merchants’ issues/sentiment on their experiences with the onboarding process
• Collaborate cross-functionally with product, marketing, sales, and other stakeholders to align strategies derived from data-driven analysis and execute plans effectively
• Provide regular and ad-hoc impact reports and analyses to manager

What you will need:

• Minimum 4 years of relevant working experience in strategy, analytics, project management, management consulting or other related roles that require strong analytical skills, problem-solving, and business acumen
• A structured and analytical thinking process to create business analysis, framework, and project charters
• Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights
• Have good presentation skills - esp. the ability to present during problem solving session with other stakeholders (working-level or leadership) 
• Proficiency in SQL/query is preferred. Candidate will be required to learn on the job if they come with no proficiency

Jenjang Karir: Menengah - Senior

Tentang Perusahaan

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoPay brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

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Sektor Perusahaan: Tech / Software

Ukuran Perusahaan: 5001+ Karyawan

Website: https://www.gotocompany.com/

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