Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems
Having experience in Application Support/Software Engineer min 2+ years
Ability to define service/application metrics characteristic
Understanding of monitoring observability and early warning alerting
Having documentation and progress tracking habit
Experience with managing knowledge base and ticketing
Familiar with automation process
Willing to work 24/7 on call duties
Strong SQL and data manipulation experience
Strong communication skills (written and verbal) with the ability to understand complex problems and explain them clearly
Experience with relational databases (e.g MySQL, Oracle)
Experience developing/integrating/testing Rest API (Json, XML)
Experience with Java, Golang, NodeJS, PHP
Having analyst skill and understand of Systems Development Life Cycle (SDLC)
Having knowledge with ITIL is a plus
Strong analytical and planning skills
Excellent problem-solving
Good knowledge on software configuration management systems
Ability to assess the current processes, identify improvement areas and suggest the technology solutions
Client interfacing skills
Strong knowledge of Linux system administration and operation
Respond to customer inquiries and support requests via phone, email or chat
Strong technical background with excellent problem solving and multitasking skills
High availability and commitment to customers at any time
Relentless for identifying and fixing root cause of the problems
Klik Digital Sinergi
Klik Digital Sinergi is principal application product. KDIGITAL has products for the SMB and retail markets running on top of the cloud system. KDIGITAL provides Digital Transformation Solutions and Services for our Client and Partners. KDIGITAL solution and services ranged from ideation and design to managed services Industri: Information Technology / IT Website: http://klik.digital
Deskripsi Pekerjaan
Manage all request ticket
Sharing knowledge to handover daily operation tasks
Providing data for audit for tower scope
Semi-annually preventive maintenance
Technology roadmap and update (Development Roadmap)
Performance management
Software fixing (Fixing error because of system fault or system defective)
Resolving problem
Problem root cause analysis
Perform software fixing and update relate to application to prevent incident or services crash
Coordinate with L1 or L2 support relate to upgrade plan
Implement upgrade activity based on MOP and ensure IT service stability
Do post implementation review for any error happened
Perform regular maintenance to prevent service crash or incident relate to application
Update software or firmware or patch if needed based on principal recommendation
Manage capacity and system readiness relate to application
Perform improvements based on preventive maintenance
Manage unknown recurring incident or issue related to application and perform root cause analysis to identify RCA within SLA
Communicate with stakeholder through email, phone or media chat (Whatsapp, Telegram) or more information needed
Perform periodic technology update and performance review regarding system performance relate to application
Perform deep analysis if any degraded performance happened
Escalate any problem to Principal team for any findings during performance assessment activity
Regular technology update and knowledge sharing session relate application
Implement monitor and alert to improve observability based on service defined characteristics.
Managing service reliability on daily operation and deliver process with safer deployment flow and high observability monitoring.
Documenting crucial operation activity and service documentation as knowledge base.
Proactively log a request, incident, and problem occurred on managed service as ticket and manage in ticketing system.