Support Engineer L3

Klik Digital Sinergi is hiring full time employees.Not being exposed by the employer, you can discuss salary negotiation.To be considered for this job vacancy, you must have completed Bachelor Degree.This job necessitates that you have gained 24 months of work experience in the same field.Although the vacancy is located in Jakarta, the company may be willing to accept applications from outside the area if the candidate meets the necessary qualifications. April 15, 2025 marked the release of the job opportunity for the Support Engineer L3 role, which will no longer be open after June 6, 2025.The position is located at 40C, RT06/RW01, Jalan Buncit Raya, Duren Tiga Kel., Pancoran, South Jakarta, Jakarta, 12760.

Kualifikasi

1. Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems
2. Having experience in Application Support/Software Engineer min 2+ years
3. Ability to define service/application metrics characteristic
4. Understanding of monitoring observability and early warning alerting
5. Having documentation and progress tracking habit
6. Experience with managing knowledge base and ticketing
7. Familiar with automation process
8. Willing to work 24/7 on call duties
9. Strong SQL and data manipulation experience
10. Strong communication skills (written and verbal) with the ability to understand complex problems and explain them clearly
11. Experience with relational databases (e.g MySQL, Oracle)
12. Experience developing/integrating/testing Rest API (Json, XML)
13. Experience with Java, Golang, NodeJS, PHP
14. Having analyst skill and understand of Systems Development Life Cycle (SDLC)
15. Having knowledge with ITIL is a plus
16. Strong analytical and planning skills
17. Excellent problem-solving
18. Good knowledge on software configuration management systems
19. Ability to assess the current processes, identify improvement areas and suggest the technology solutions
20. Client interfacing skills
21. Strong knowledge of Linux system administration and operation
22. Respond to customer inquiries and support requests via phone, email or chat
23. Strong technical background with excellent problem solving and multitasking skills
24. High availability and commitment to customers at any time
25. Relentless for identifying and fixing root cause of the problems

Klik Digital Sinergi

Klik Digital Sinergi is principal application product. KDIGITAL has products for the SMB and retail markets running on top of the cloud system. KDIGITAL provides Digital Transformation Solutions and Services for our Client and Partners. KDIGITAL solution and services ranged from ideation and design to managed services

Before you apply for any job online, it's vital to keep in mind some key factors to avoid falling victim to job scams. Beware of job postings that ask for payment for training, equipment, or other expenses. Don't let yourself fall for job scams; always research the company before applying for any job to ensure its credibility and reliability. Use your common sense and trust your instincts when reviewing job postings and responding to potential employers. Legitimate employers typically conduct job interviews over the phone or in person, not just via text or email. Avoid job postings that ask you to transfer money between accounts as this is a common scam. Only provide necessary personal information to potential employers. Be cautious of job postings that ask you to provide your credit card information or bank account details. Contact the company to ensure that the job posting is not a fraud and they are genuinely seeking candidates.

Industri: Information Technology / IT
Website: http://klik.digital

Deskripsi Pekerjaan

1. Manage all request ticket
2. Sharing knowledge to handover daily operation tasks
3. Providing data for audit for tower scope
4. Semi-annually preventive maintenance
5. Technology roadmap and update (Development Roadmap)
6. Performance management
7. Software fixing (Fixing error because of system fault or system defective)
8. Resolving problem
9. Problem root cause analysis
10. Perform software fixing and update relate to application to prevent incident or services crash
11. Coordinate with L1 or L2 support relate to upgrade plan
12. Implement upgrade activity based on MOP and ensure IT service stability
13. Do post implementation review for any error happened
14. Perform regular maintenance to prevent service crash or incident relate to application
15. Update software or firmware or patch if needed based on principal recommendation
16. Manage capacity and system readiness relate to application
17. Perform improvements based on preventive maintenance
18. Manage unknown recurring incident or issue related to application and perform root cause analysis to identify RCA within SLA
19. Communicate with stakeholder through email, phone or media chat (Whatsapp, Telegram) or more information needed
20. Perform periodic technology update and performance review regarding system performance relate to application
21. Perform deep analysis if any degraded performance happened
22. Escalate any problem to Principal team for any findings during performance assessment activity
23. Regular technology update and knowledge sharing session relate application
24. Implement monitor and alert to improve observability based on service defined characteristics.
25. Managing service reliability on daily operation and deliver process with safer deployment flow and high observability monitoring.
26. Documenting crucial operation activity and service documentation as knowledge base.
27. Proactively log a request, incident, and problem occurred on managed service as ticket and manage in ticketing system.

Before you apply for the job, ensure that you've read the posting in its entirety and meet all the requirements. Don't rush to submit your application before thoroughly evaluating the job posting and ensuring it's the right fit for you. Please only apply for this job if you are genuinely interested and committed to fulfilling the responsibilities. We encourage individuals who have carefully reviewed this job posting and feel that they are the right fit to apply for this job. Alternatively, if this job vacancy isn't a good fit, liquidscapes.info has other job vacancies to explore.