Area Sales Support Supervisor

April 19, 2025 was when the job listing for Area Sales Support Supervisor was published, and it will expire on July 19, 2025.When considering GoTo Group as a potential employer, keep in mind the full time jobs they offer.This job opportunity is based in Sumatera Selatan, but the company is open to considering applications from remote candidates if they meet the required qualifications. The salary not being exposed by the employer means that you can negotiate based on the company's approach to employee innovation and experimentation.

Tentang Perusahaan

Sektor Perusahaan: Tech / Software

Website: https://www.gotocompany.com/

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoPay brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

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Ukuran Perusahaan: 5001+ Karyawan

Kategori Pekerjaan: Marketing Business Development

Jenjang Karir: Menengah - Senior

Deskripsi Lowongan

What You Will Do

• Develop and implement procedures for effective sales support administration;
• Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency;
• Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction & topline sales metrics;
• Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle;
• Execute GoFood onboarding timely & ensure that there is no backlog: 1. P2 claim to P1; 2. Virgin corporate onboarding from webform; 3. Re-submit documents to KYC right away whenever there is an entry
• Able to understand KYC follow up reasons based on FAQ and able to know when to escalate
• Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization;
• Assist in the development and implementation of sales policies and practices that drive sales effectiveness.

What You Will Need

• Bachelor's degree in Business Administration, Marketing, or a related field;
• Minimum of 3 years of experience in sales support, account management, customer service, sales-marketing administration related or a supervisory role within a sales-focused organization;
• Strong customer/merchant partner focus and project management skills preferred;
• Has data reporting skills, preferred both Bahasa Indonesia and English;
• Strong analytical and problem-solving abilities by utilizing e.g. Google Sheet, etc;
• Detail and deadline oriented;
• Strong stakeholder management and cross-functional collaboration;
• Able to adapt in a fast-changed environment.

To ensure you make an informed decision, take the time to read the job posting carefully. We want to make sure that all applicants are well-informed and have a clear understanding of the job expectations before applying. We are excited to receive applications from individuals who are dedicated to fulfilling the responsibilities of this job. Remember that accuracy is more important than speed when it comes to submitting job applications.